Worry more about service and less about rewards

I registered a vehicle claim in January, with Je'near. I took the vehicle for assessment and the claim was authorised. Panel Beater told me they could not help until March when they would call me, so i agreed as the damage was minor. March came and went and I heard nothing. I emailed Je'near and got no reply, but merely an email from the panel beater with a book in date. Avis car was requested in January, but never arranged so I have to do this myself over the weekend prior to booking the car in. Delivered car to Precision Auto Centrurion. A week passed and a received an SMS from Avis saying that my rental was overdue and I would be charged for additional days?? I called them and they advised my claim was finalised and I need to return the car - I tired to explain that I have not received my vehicle. I called Precision, and they advised that the car was ready on the Friday (it was now Tuesday), they however confirmed that they forgot to call me, but are not sure why. I immediately went to collect the car, only to find that they had botched the spray painting badly - not sure how this passed their qulity control. Sergio, Nelson and Santos apolgised and agreed to expidite the re-spray, in 2 days. By Thursday I called them and left 2 messages for Santos, but got no reply ? Eventually I complained and they advised my car may be ready today - I explained that i cannot operate on a maybe, i need confirmation - i have since heard nothing.This morning Avi again called me to find out where the rental car is - i explained that I called Discovery on Tuesday and they promised to extend to rental??! I called Discovery and insisted on speaking to a Manager. I spoke to Jedean (Male) at 08:30, and he promised to call me back within an hour to confirm the delivery of my car and the confusion around AVIS. $ hours later and I have heard nothing from him? I called the call centre and they said he is in a meeting, not sure when he will give me feedback? This is really poor, and I am currently getting quotes from other insurers.