WORAT EVER INSURER. QUICK TO SIGN UP NON EXISTING CLAIMS RESOL

So on 13 Nov 2022 I submitted a claim for what i thought was a power surge on our 2 desktop pcs. I never got feedback and ended up having to call in daily. 4 Service providers later due to people in Gauteng being appointed to deal with a claim in Nelspruit a general electrical repair company came and took our computers. I had to call again and again to find out whats going on. Finally the report was sent to discovery indicating lightning damage and that the items were beyond repair. To date...nothing...this after i have sent emails to ***.

Sadly we were the victims of a house robery on 23 Nov 2022. The cops came to our house the same day and we got the SAPS case number and all other supporting documents. The people in claims keep saying i need to get the A1 statement from the cops however I have been to the cops many times and am advised to just supply the case number and thats what they can give me. On 29 Nov 2022 we finally got word that the house contents claim was approved for all items and that payment can be expected within 72 hours. I logged into the app tonight to track the claim as there was a request to reconsider method of settlement for 2 wedding bands ****** as discovery again appointed a Gauteng based supplier when we are in Nelspruit. I saw that the payment of the other items had then been rejected all of a sudden. *** is also not coming back to me. As loyal customer who has been paying her fees every month after Discovery Insure put up premiums twice this year, I am disgusted. As if a house robery is not traumatic enough one has to go through all this to just get what you are paying for. I demand answers and finalisation of our claims