CL
Craig L

1 reviews | Active since Aug 2011

18 Jan 2017, 15:36

Wonderful Experience with Discovery Insure

<p>I'd Like to take a moment to commend Yvonne from the Retentions Department.</p> <p> </p> <p>I called in to cancel my policy due to it becoming increasingly expensive.</p> <p> </p> <p>Yvonne assisted me with Professionalism and took on the challenge to keep me as a customer. She went out of her way to offer me alternatives, and went out of her way to push for a reduction in the policy - even though the system said there were no options. </p> <p>By the end of the interaction she was able to negotiate a discount on my behalf and made me feel appreciated as a customer. </p> <p> </p> <p>Yvonne is a true Asset to Discovery Insure, and I truly hope that they appreciate and reward Amazing staff like Yvonne.</p> <p> </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply18 Jan 2017, 16:25
Official

Thank you for taking the time to let us know about your experience with us.

We constantly want to make your experience pleasant at all times.

We will ensure that this post is shared with her manager.

Regards,

Sakhe

Discovery Insure