Windscreen Replacement gone wrong. No follow from Discovery

<p>21 March 2017 I travelled to Benoni and my windscreen got cracked whilst travelling. I reported to Discovery Insurance and I was informed to go to Autoboys Rustenburg. A week later I was requested to bring in my car (2016 Fiat 500) to Autoboys Rustenburg for fitment of the new windscreen. I dropped it around 09h00 and 14h00 went to collect, the windscreen rubber was approx 1cm away from the windscreen. I complained and the tech said to put double sided tape or silicone..I WAS NOT HAPPY. They said they will remove and replace again.</p> <p>5pm they called and said it is done, they dropped at my work and said if any issues please contact. I did. Many issues: R30,000 damage caused.</p> <p>The following morning I reported to my insurance with photos and to Autoboys.</p> <p>The owner of Autoboys Rtb came to see me and wanted their HO to assess, my vehicle was going to the Fiat dealer in Jhb for repairs, so agreed they would see there as HO is in Jhb. My car stood at Fiat in Jhb for a week waiting for Autoboys.</p> <p>My car came back from Jhb and I was instructed by Discovery Insure to take it to a Panelbeater here for assessment, which I did 11 April (two weeks after reporting).</p> <p>The assessment came through at R30,000 with dash damaged, side posts damaged, headliner damaged, dent on my bonnet...this to a new vehicle with only a windscreen to be replaced.</p> <p>Since this response from assessor and submisson by Discob=very to Autoboys to repair there has been NO feedback whatsoever. Noi responsibility to repair my vehicle or even feedback on the process. Last communication from Discovery to Autoboys via email (whole email history available) was 26 April. Now 7 weeks later I am still sitting with R30,000 damage to my vehicle which has not repaired and Autoboys is not doing anything at all, Discovery not taking it further either.</p> <p> </p> <p>Is this what service is called in our times??!!</p>