SP
Suni P
1 reviews | Active since Apr 2011
12 Apr 2017, 13:18
WINDSCREEN REPLACEMENT
<p>i called Discovery Insure to lodge a claim for my windscreen that needs replacing. Call was placed on 10 April 2017.</p> <p> </p> <p>I did receive a claim number and tracking link etc of which i did check the progress and lo and behold! no progress on my claim!!! it is stagnate! why??? i am paying my premiums monthly and timeously and yet i do not receive prompt service in this regard.</p> <p> </p> <p>Disappointing, Discovery</p>
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Replies (5)0
Replies (5)
Discovery Insure's replyOfficial
12 Apr 2017, 15:22Thank you for bringing this to our attention, we apologise for any inconvenience incurred.
We have escalated your concerns to our claims management team to assist promptly.
Regards,
Sakhe
Discovery Insure
Best regards,
Discovery Insure's reply12 Apr 2017, 15:22
Official
Thank you for bringing this to our attention, we apologise for any inconvenience incurred.
We have escalated your concerns to our claims management team to assist promptly.
Regards,
Sakhe
Discovery Insure
Best regards,
SP
Suni P's updateReviewer Update
21 Apr 2017, 14:10please can you get your agents to contact me as no one has resolved my claim yet i am paying Discovery Insure !!!!!! call me as i am the SOLE driver of the vehicle!!!!
SP
Suni P's update21 Apr 2017, 14:10
Reviewer Update
please can you get your agents to contact me as no one has resolved my claim yet i am paying Discovery Insure !!!!!! call me as i am the SOLE driver of the vehicle!!!!
Discovery Insure's replyOfficial
21 Apr 2017, 14:34Please be advised that the agent has been trying to get a hold of you and sent an email on Tuesday to yourself, requesting assistance on an alternative number.
We have requested that they contact you again today to confirm a booking, please expect their call.
Best regards,
Discovery Insure's reply21 Apr 2017, 14:34
Official
Please be advised that the agent has been trying to get a hold of you and sent an email on Tuesday to yourself, requesting assistance on an alternative number.
We have requested that they contact you again today to confirm a booking, please expect their call.
Best regards,
SP
Suni P's updateReviewer Update
21 Apr 2017, 15:46yes, they got hold of my sister and promised to call back but never did! anyway, your agent Charlotte was good and has sent a sms to confirm who the job is with - will be nice for your team to follow up and not let the claim be open for so long, from 10 April 2017. Today is 21 April 2017, do you agree that this is unprofessional and waste of my monies?
SP
Suni P's update21 Apr 2017, 15:46
Reviewer Update
yes, they got hold of my sister and promised to call back but never did! anyway, your agent Charlotte was good and has sent a sms to confirm who the job is with - will be nice for your team to follow up and not let the claim be open for so long, from 10 April 2017. Today is 21 April 2017, do you agree that this is unprofessional and waste of my monies?
SP
Suni P's updateReviewer Update
16 May 2017, 09:37Sadly we pay premiums But the excess is more than what the insurance company contributes
Truly disappointing we don't get the best and still have to folk out from our pockets despite paying hefty premiums monthly and timeously
SP
Suni P's update16 May 2017, 09:37
Reviewer Update
Sadly we pay premiums But the excess is more than what the insurance company contributes
Truly disappointing we don't get the best and still have to folk out from our pockets despite paying hefty premiums monthly and timeously