Windscreen of inferior quality

More than a month ago we had our windscreen replaced by Discovery Insure. The service given and turn around time then was very good. <br> On the 23rd March the rear view mirror that was attached to the windscreen, fell off. We ran around to find a place to have it sealed back on and eventually got to a Glasfit in Somerset West. Looking at the windscreen it was discovered that the windscreen was of inferior quality. The stamp on the screen does not state \shatterprufe"but says shatterproof. I called Discovery on the same day to complain and requested for them to please log another claim and to have the windscreen replaced with a genuine BMW one with the right fitting that comes attached on the windscreen. One week later still no response back from Discovery...we called again to find out what is happening and the consultant seemed surprised that nobody came back to us. She stated that she will get it sorted out and that someone will call me back soon to have this claim done. I am still waiting... """