1 reviews | Active since Dec 2015
Why was my account debited????
<p>I took out car and household insurance over a month ago. After they were requesting documents from my previous insurer, i told them to cancel as i did not see the point in them wanting info from my previous insurer.... This morning at 5:30am, i wake up to see a debit order of R5196 gone off on 7 September 2016 from Discovery Insure - Ref number: <br />DISCINSURE ********** ********** 11785.... If your contact center cannot take clear instructions from a client to cancel an insurance then i ask you for the last time to cancel this insurance ASAP and i want a LETTER OF CANCELLATION BY CLOSE OF BUSINESS TODAY!!!! AND STOP DEBITING MY ACCOUNT!!! Firstly, no one calls me to inform me what this huge amount is for and then i must get surprised when i have debts to pay and people are just going into my account freely to take my money after i had instructed this debit order be cancelled!!! </p>
Thank you for bringing your concerns to our attention and apologise for the inconvenience experienced.
We have asked our Servicing team responsible for cancellations to investigate and provide assistance.
Regards,
Sekgobola
Discovery Insure
Thank you for bringing your concerns to our attention and apologise for the inconvenience experienced.
We have asked our Servicing team responsible for cancellations to investigate and provide assistance.
Regards,
Sekgobola
Discovery Insure
i am still awaiting a cancellation email!!! I have now been listed by you people even though i cancelled this thing over a month ago... Please sort this out and the credit bureau as well as my Experian report is showing this as still opened.
i am still awaiting a cancellation email!!! I have now been listed by you people even though i cancelled this thing over a month ago... Please sort this out and the credit bureau as well as my Experian report is showing this as still opened.
Thank you for the time afforded.
As discussed, the reason for the flagged amount is due to the unpaid debit, however we confirm that the Plan has been cancelled from inception.
We are sorry for the frustration experienced.
Regards,DI
Thank you for the time afforded.
As discussed, the reason for the flagged amount is due to the unpaid debit, however we confirm that the Plan has been cancelled from inception.
We are sorry for the frustration experienced.
Regards,DI