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roberto S
1 reviews | Active since Mar 2013
22 Apr 2026, 13:24
Why cant I cancel my car insurance - Need approval from my broker/third-party
Why do I need to speak to my broker/third party to cancel my policy????
It is unacceptable that I be held ransom by a third party where as I'm paying for it.
I spent more than 10mins on my phone trying to get it cancelled then I ran out of airtime when I asked why I need approval from my broker/thirdparty.
Your consultant did not bother to call me back either after the phone dropped... extremely poor service.
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Replies (2)
Discovery Insure's replyOfficial
22 Apr 2026, 13:37Good day Roberto,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Discovery Insure's reply22 Apr 2026, 13:37
Official
Good day Roberto,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
rS
roberto S's updateReviewer Update
22 Apr 2026, 15:31Thank you for resolving my issue. I still think the decision to cancel a policy should only require the policy holder's request to do so irrespective of the authorized broker/third-party that initiated the agreement.
rS
roberto S's update22 Apr 2026, 15:31
Reviewer Update
Thank you for resolving my issue. I still think the decision to cancel a policy should only require the policy holder's request to do so irrespective of the authorized broker/third-party that initiated the agreement.