Why?

Hi, when is someone going to get back to me re the following : 1. Monthly instalment - NONE of the emails you send makes sense, it shows some format that is not readable, I mentioned this in my previous complaint 2. Why am I high risk with a 30% increase. How does lightning make me high risk? The phone was my fault, but lightning? How am I high risk with only 2 claims ONE YEAR after the claims? 3. When is someone going to contact me re the additional items you have been charging me for, for more that a year? NO FEEDBACK. You cant charge a person for items, cancel it and then leave it as is. Do you not have to refund those amounts? We are going into May. I reported this in February. 4. I got the suspension emails, but no email for the reinstate or new policy, again, the emails you are sending me makes no sense, not readable. 5. PLEASE can you stop debiting my account with the R150 for the drive thing, I requested this so many times last year I've given up, I just reverse it every month, I pay the debit reverse fees. I am getting a bad credit score.

I'm really not happy, I want to stay with Discovery, I just don't understand why I'm getting this terrible service.