P
Pierre

1 reviews | Active since Aug 2022

29 Oct 2018, 11:34

Where is the TCF?

email received from Discovery:

"Discovery Insure is passionate about delivering exceptional service, and we rely on feedback from our clients to tell us how our SERVICE PROVIDERS are doing so we can constantly improve our service to you. We have finalised your recent claim."

Funny My vehicle is still with the panel beater and not yet repaired, leaves the question how trustworthy is the data provided by Discovery.

There is no data integrity on turnaround times and service levels.

Discovery does not apply the rules of TCF.

0
Replies (1)
Discovery Insure
Discovery Insure's reply29 Oct 2018, 13:32
Official

Good day Pierre

The query has been taken up with the vehicle repair management team. Both complaints on this platform have been recognised and acknowledged. A resolution is being sought.

Feedback will be provided directly to you.

Regards
Discovery Insure