CM
Carmen M
1 reviews | Active since Jul 2024
10 Oct 2025, 13:29
When the client requests a certain date they should respect the clients decision
The Consultant that assisted me captured the wrong date hense the debit order went off on the wrong day when there was no funds in my account. He needs to be more professional bcause now I'm being hugely inconvenienced by getting a bank statement so that my account can be credited.
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Discovery Insure's replyOfficial
10 Oct 2025, 13:46Hi Carmen
We’re really sorry to hear about the inconvenience caused — this is not the experience we want for our clients. We’ll address this with the consultant involved to ensure greater care is taken in the future.
We’ve escalated this matter for review and requested that the call where the warranty was sold be listened to, to confirm whether you requested a 1 December start date.
Once we’ve confirmed the details from the call and received your bank statement, we’ll rectify the error and arrange a refund for the bounced debit order amount if applicable.
Thank you for your patience — we’ll make sure it’s resolved as quickly as possible. 💛
Regards
Discovery Insure
We’re really sorry to hear about the inconvenience caused — this is not the experience we want for our clients. We’ll address this with the consultant involved to ensure greater care is taken in the future.
We’ve escalated this matter for review and requested that the call where the warranty was sold be listened to, to confirm whether you requested a 1 December start date.
Once we’ve confirmed the details from the call and received your bank statement, we’ll rectify the error and arrange a refund for the bounced debit order amount if applicable.
Thank you for your patience — we’ll make sure it’s resolved as quickly as possible. 💛
Regards
Discovery Insure
Discovery Insure's reply10 Oct 2025, 13:46
Official
Hi Carmen
We’re really sorry to hear about the inconvenience caused — this is not the experience we want for our clients. We’ll address this with the consultant involved to ensure greater care is taken in the future.
We’ve escalated this matter for review and requested that the call where the warranty was sold be listened to, to confirm whether you requested a 1 December start date.
Once we’ve confirmed the details from the call and received your bank statement, we’ll rectify the error and arrange a refund for the bounced debit order amount if applicable.
Thank you for your patience — we’ll make sure it’s resolved as quickly as possible. 💛
Regards
Discovery Insure
We’re really sorry to hear about the inconvenience caused — this is not the experience we want for our clients. We’ll address this with the consultant involved to ensure greater care is taken in the future.
We’ve escalated this matter for review and requested that the call where the warranty was sold be listened to, to confirm whether you requested a 1 December start date.
Once we’ve confirmed the details from the call and received your bank statement, we’ll rectify the error and arrange a refund for the bounced debit order amount if applicable.
Thank you for your patience — we’ll make sure it’s resolved as quickly as possible. 💛
Regards
Discovery Insure