1 reviews | Active since Jun 2016

26 Sept 2017, 16:26

What the hell !! Your service sucks!!

So it started a few months ago when I bought a new car and I got discovery insurance. They where so quick to call me back to offer me insurance. After I took insurance my wife ID number was incorrect, I asked the call center to call be back but they said they cant. So you were quick to call me back to sign on but after I am a customer you give me bad service. Then on the policy my wife's surname was also wrong, I had to call and asked to fix that. Then I noticed my DQ tracker was not linked to the vitality card, They told me to get a new one and when I called the call center they said I need to take my car TWT to go through the test! I just bought it BRAND NEW it does not need any checks, At least they fixed that now.

So do I need to call every month to make sure that my policy is correct. If I get one more problem I will cancel my all my products with Discovery!

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Replies (1)
Discovery Insure
Discovery Insure's reply27 Sept 2017, 09:58
Official

Thank you for taking my call.

As discussed, you will be emailing your documentation to me in order for us to assist further.

We apologise for any inconvenience caused.

Regards

Preveshen
Discovery Insure