WHAT THE HELL IS THE POINT OF A CALL CENTRE WHEN AGENTS JUST DONT FOLLOW UP AFTER A DROPPED CALL?????

I am at the end of my tether!

I called Discovery on Friday to arrange for the installation of a tracking device in a new car and place the vehicle under cover. The agent confirmed that the tracker would be installed on Monday. This was not done. A technician arrived on Tuesday “out of the blue”.

On Friday I also informed the agent that the tracker in the car that I traded in (VW 2015 1.2 Tsi) had to be removed and gave him the location of the vehicle. Knysna Volkswagen.

The technician did not visit Knysna Volkswagen

I am not informed that the vehicle has been moved to Mossel Bay.

I have made two attempts this morning to sort this out telephonically and have been cut off both times.

Attempts to interact with your WhatsApp line are simply beyond ridiculous.

1. CONTACT PIERRE ON ***9. He is the sales agent at VW Knysna 2. ARRANGE A TIME AND A DATE FOR THE DQ TRACKER TO BE REMOVED 3. COMMUNICATE THIS TO ME IN WRITING BEFORE THE END OF BUSINESS TODAY.

I am NOT paying R1100 penalty due to the incompetence of your agents.

KINDLY PROVIDE ME WITH A TRACKING REPORT FOR THE OLD CAR (VW 2015 TSI) FOR THE PERIOD 2 JANUARY TO 15 FEBRUARY.