What service?

I have been struggling for two days now to add an item to my policy. After waiting in the phone for 10minutes, to be told to call back in 45min because the system is slow, to call back then told it's down, to call back to say it won't save the item, to waiting 20m on the line to be answered, to having the call dropped in my ear. I'm more than annoyed. I pay for those calls, you don't refund my airtime nor bother phoning me back