What Service?

Dear Discovery, Its been over a month that I have been waiting to have my car repaired. IF Discovery insure wants to position themselves as providing excellent service then you still have a long way to go. I did everything from my side within a couple of days from my side but you - Discovery - have been dragging your feet. When you ask me for banking statements to see if I bought alcohol or if I was even in the area I said I was in when I had my accident (Said the assessor) I am being treated as if I am the ********. This I still don't understand, buying alcohol doesn't mean I drank alcohol. (I didn't't buy or drink but that remains beside the point) furthermore you have a tracker in the car - could that not pick up where I had my accident. As if this was not insult for injury I am not being informed about any progress on the repairs - mind you my car has not been send in for repairs yet since the repair shop is waiting for a second hand bumper from a s**** yard. Really!? Really!? 1 month and a week later, no response I have to follow up with you. Promises have been made that it will be send in for repairs today but today is half way over and no one has called me yet. Bad service