What do I have to do to get a quote???

I sent an online request to get a quotation for 4 vehicles yesterday morning - was called by Kyle at 12:00 and requested him to call me back after 14:00 as I was in a meeting at the time - no call came. I was then phoned by Roy (approx 17:00) and as I was driving, we agreed that he would phone me at 09:00 this morning when I had all my details on hand - also still waiting for his return call. As I am both a Discovery medical aid member and have group life with Discovery, I am very interested in looking at vehicle insurance as well. Out of desperation, I therefore called the insurance call centre this afternoon. The phone was promptly picked up (no one spoke and told me to hold, the phone was simply put on a desk and I have now been holding on for 5 minutes listening to staff talk and laugh). Did I simply have 3 bad experiences in 24 hours or is this an indication of the level of service that can be expected when dealing with Discovery Insure??