What a WOW!!!!

It is quite interesting that the only time my queries are resolved by Discovery/Vitality is when I come here. I spoke to 2 of your consultants on Monday on 2 different platforms. One was on Whatsapp, I spoke to Curbey Charmell who did not respond after a few questions I asked. Second was a call, and I spoke to a lady who said will call me back and never called back. Your service these days is very poor and it seems as though one is bothered. One question was why 10 point were deducted from my vitality drive and she told me if I don't have data the trip will be recorded as "Uncovered Trip", and I am still not understanding why. This is an UDAAP issue and needs to be looked into. previously this was not the case, until the recent update that was released. I also asked Curbey why I am not able to see my exercise point on the Bank App and I never got an answer. Please give me some answer. All the information is on WhatsApp including screenshots. Please do some investigation before you respond to me.