WHAT A SHOCK!!! TERRIBLE SERVICE!!!

I must say this is the most disheartening and very frustrating service I have ever received from both Discovery and Ejoney Centurion.

Here’s a picture:

I had a small accident where only the bumper of my vehicle was damaged. Claim approved on the 17th June 2023… Fast forward to today the 17th August 2023. I still don’t have my car…

I am being taken from pillar to post about the progress of my vehicle from the auto body shop Eljoney based in Centurion.

I was told my car will be replaced with used parts since it’s a 2014 model. I understand and I did not mind as long as they do a good job.

They’ve been giving me different excuses about the status of my vehicle, if they are not waiting for parts, they are preparing the vehicle painting, or the vehicle is in the polishing department… each process/stage takes a week if not more…

This Monday the 14th of August 2023 they send me an email that my vehicle will be ready for collection that afternoon. Today is Thursday the 17th, guess what? I have a new excuse!!! Now they say that they are waiting for my insurance to approve a headlight 🙆🏽♂️🤷🏽♂️

I call Discovery insure, they say approval was made in June already… Then the consultant tells me that Eljoney is waiting for the part to be delivered 😤😳🤯… YOH!!!! It’s like these two giants are playing tennis and I’m the ball here!!! It’s Wimbledon Series! 😭🤕🥴

I am out of words, I am disappointed and completely drained after two months without a car. For a small claim Bafwethu … i BUMPER!!!???? 🤷🏽♂️ I do not know if it had to be ordered from China or Yoh Bafwethu!!! is this part only found at one place in SA??? 🤷🏽♂️😳

The lack of empathy from both parties is absolutely shocking 💀. Customer satisfaction is absolutely not their objective at all! Customer Frustration is what they’re going for here… They led me here!

To this day, I have called the Discovery Insure call center about four times, and each time I speak to a different consultant since the one who is assigned to provide me with progress is never available…. Each time I try to explain the same story so that they can at least get the picture and hope that someone will take this matter into their hands and try to help me but no… Shem, there’s little they can do, their arms are tied at this moment… Even when I asked them to change the repair provider... Ha no! 😳

No one feels or understands my frustration and the inconvenience I’ve been through for two months… YOH!!! TWO MONTHS???🤕🙆🏽♂️

No one from Discovery has ever called me or followed up on my behalf. None of the agents has called me back with the feedback they promised… Or just nje a courtesy call to say Mr… You know we are still, you know … something Maahn!!! NOTHING!

On the discovery app, the estimated date of completion was the 06th July… today is the 7th of August… I am still the one calling them, trying to push them to put pressure on Eljoney! They don’t bother about their customer… Haaa, they’re not moved, Shem!

I have received better service even from a government institution. At least there are people who still have conscious and say but guys it’s two months and this is a bumper claim, let’s the poor guy… YOH!!! Bafwethu!!! Ngilimele 🥴🤕…

I regret leaving my old insure because I had no issues with them… I had so much Faith on the Discovery brand since I had other products and services with them and the sales guy who called me sold a Dream… YOH! Bafwethu!

Discovery fails to hold their partners accountable… They forgot that I am not Eljoney’s customer, I WAS THEIR CUSTOMER! I’m more mad at them than Eljoney to be honest! That i had to fight this battle on my own and there's absolutely nothing they can do to make the situation better! They rely on Eljoney to update their App with lies!

So anyway!!! I canceled, my bank, vitality, insurance, and my medical aid with Discovery! My enteri family membes are following, because they care how I feel!

I will not even recommend anyone to ever sign up with Discovery or take their car to Eljoney!!! I am happy for those who never had to experience what I experiened, How i wish I was them!

I do not with this kind of service to anyone.

What a rollercoaster!!!

All I want is my car back… you don’t have to fix anymore, I now realize I’m dealing with the best in the block. I am no match. It’s fine I will walk away a loser!

Please give me my car back! I ask this with the most humble heart.