What a nightmare of service from discovery wow, total abuse of authority from Kastello

Good day Discovery,

Wow what a nightmare, I never thought in 2021 people still get bul**** by insurance companies on the telephone up until l spoke to Kastelo Govender from Discovery insure retentions department.

I phoned to ask for a cancelation as I am finding it difficult to pay since their insurance is expensive, the guy bul**** me from the start, speak over me, shouted at me and never gave me a chance to express myself.... I have no issues with that because you can't teach a grown person manners if they didn't learn that from home (charity begins at home)

MY PROBLEM IS HIM ADJUSTING MY PREMIUM BY TAKING AWAY MY BENEFITS WITHOUT TELLING ME. HE CHANGED MY COVER FROM CLASIC TO LIMITED WITHOUT ASKING OR TELLING ME. HE ALSO CHANGED MY COVER FROM RETAIL TO MARKET VALUE AND ONLY WHEN I ASKED HIM HOW HE GOT THE PREMIUM LOWER THAT'S WHEN HE SAID HE HAS GIVEN ME ESSENTIAL PLAN, GUYS IS THAT HOW YOU WORK, IS THAT HOW YOU TREAT YOUR CLIENTS, I CAN'T DEAL WITH SOMEONE WHO IS A TSOTSI TRYING TO ROB ME MY GOOD PLAN BECAUSE HE IS THINKING ABOUT HIS OWN POCKET...

NOW WHEN I ASKED WHY DID HE CHANGE IT THE GUY JUST BUL**** ME, HOW MANY OTHER OTHER PEOPLE IS HE ROBING, PLEASE LISTEN TO THIS GUY S CALLS....

HONESTLY HE SPOKE TO ME LIKE DISCOVERY IS HIS MOTHER S COMPANY AND HE IS BIGGER THAT THE COMPANY, THAT WAS UNCALLED FOR AND PAYING YOU GUYS IS BECAUSE I LIVE THE COMPANY BUT YOU NEED TO STOP YOUR ADVISERS FROM ABUSING US, I AM NOT Kastelo s child.