CU
CYNTHIA U

1 reviews | Active since May 2016

11 Aug 2017, 20:52

What a Joke!!

<p>Its a pity you can't load picture, picture speak louder than words. The vehicle was tail ended by an individual who claims that his brakes failed? Claim was reported to Discovery. Vehicle went in to Discovery approximately 10 Weeks ago. Only to discover it was logged onto the incorrect policy number. Eventually after weeks of battling to get the vehicle fix and looking for ever excuse in the book, from you have a C1 licence and you **** on your application therefore we refuse to repair. We going to back date your premium for 5 years for incorrect licence code. We are cancelling the policy for excessive claim, hello second claim only and first one was another vehicle spinning out on the freeway in the rain? Having to prove that the driver had a B licence and the policy holder has a B and C1. We finally get a call that the vehicle is ready and they still were trying to push high excess due to licence code C1 . Go to collect it the vehicle and the drivers door is badly pushed in, the wheels are wreaked, rims, major damage to the vehicle. We have the their photo's, when the vehicle was received into the lot, to prove the damage occurred in their yard. Broker tells you to suck it up and pay another excess??? We did not take deliver of the vehicle..............2 weeks go by and still nothing............ left messages for the individual Charlene Davids from Discovery to contact me......................i am still waiting............is this what discovery is about?</p> <p>How disgusting...................</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply14 Aug 2017, 09:00
Official

Dear Cynthia

We apologize for the unpleasant experience and we'd like to make things right.

We have referred your concerns to claims management to address and provide you with feedback.

Regards

Discovery Insure