What a disaster!!

What an absolute disaster claiming from Discovery Insure. I had an accident on the 18th of July and lodged a claim the same day. After being promised by my “claims consultant” Nick that he would phone me with information I have till today never had a phone call from him. I have used up a 100minutes of airtime phoning after discovery, sometimes having to hold the line for 25min before anyone answered.

Till today I am still waiting for my settlement money to be paid out to me. I had to borrow money in order to pay the deposit for my new car before I could collect it later today.

I have never been so disappointed and dissatisfied with service from an insurer.

This morning on a phone call to them to find out when my settlement Money will be paid the phone was put down in my ear by an extremely rude consultant. My personal belongings were taking out of car without my knowledge and till today they have not contacted me to tell me where my belongings are. I am considering laying a charge of left against them.

Do not use them for car insurance!