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Rashmi R
1 reviews | Active since Nov 2011
14 Feb 2022, 16:46
Wendy! Discovery! Rockstars!
I was a victim of an iPhone theft on Friday and I was so traumatised. My claims consultant, Wendy (I think her first name is Ntokozo) Radebe treated me like royalty. She processed my claim and because I am so pedantic about my phone, made sure I got a voucher so that I could order the color of my choice and also replace my very expensive case. Wendy, you made me feel like the most important person in the world today, and I cannot thank you enough. I should be back online in a few with a new iPhone, all thanks to you. Thank you for being so kind and caring. Thank you Discovery for having my back. You will have me as a customer for life.
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Replies (2)
Discovery Insure's replyOfficial
15 Feb 2022, 08:42Good day Rashmi T
We are delighted to receive your note, and are pleased to read your kind words about our company. It makes us happy to know you feel at home with us.
Regards
Discovery Insure
We are delighted to receive your note, and are pleased to read your kind words about our company. It makes us happy to know you feel at home with us.
Regards
Discovery Insure
Discovery Insure's reply15 Feb 2022, 08:42
Official
Good day Rashmi T
We are delighted to receive your note, and are pleased to read your kind words about our company. It makes us happy to know you feel at home with us.
Regards
Discovery Insure
We are delighted to receive your note, and are pleased to read your kind words about our company. It makes us happy to know you feel at home with us.
Regards
Discovery Insure
RR
Rashmi R's updateReviewer Update
17 Feb 2022, 07:47Please can you advise me how to proceed. I am trying to add proof of ownership for my new iPhone onto the Discovery website. I logged on and I see that the photos I had saved of both Marc's phone and my engagement ring have not been uploaded. When I tried to do them a few months ago, the website gave me a technical error, saying that the documents could not be linked. The new phone's pictures and documents can also not be uploaded for this same reason. I sent through the photos to the consultant a months ago (Marc's Samsung Galaxy s21 and my engagement ring's valuation) but they have not been uploaded. I am concerned that this is not the uploaded in the event i need to claim. I will forward you the emails i sent to the consultant where I forwarded the pictures. she was very, very rude to me and kept demanding I tell her what the error is. I don't know what the error is. I don't work on the backend of the website. All it said was 'technical error". I have tried from several devices and browsers with no luck, but she seemed to insist it was my problem. Please could you follow up for me and make sure that those proofs of ownership are uploaded. I will be absolutely devastated if something happened to my ring and because of a faulty website and a rude consultant, I am not covered.
RR
Rashmi R's update17 Feb 2022, 07:47
Reviewer Update
Please can you advise me how to proceed. I am trying to add proof of ownership for my new iPhone onto the Discovery website. I logged on and I see that the photos I had saved of both Marc's phone and my engagement ring have not been uploaded. When I tried to do them a few months ago, the website gave me a technical error, saying that the documents could not be linked. The new phone's pictures and documents can also not be uploaded for this same reason. I sent through the photos to the consultant a months ago (Marc's Samsung Galaxy s21 and my engagement ring's valuation) but they have not been uploaded. I am concerned that this is not the uploaded in the event i need to claim. I will forward you the emails i sent to the consultant where I forwarded the pictures. she was very, very rude to me and kept demanding I tell her what the error is. I don't know what the error is. I don't work on the backend of the website. All it said was 'technical error". I have tried from several devices and browsers with no luck, but she seemed to insist it was my problem. Please could you follow up for me and make sure that those proofs of ownership are uploaded. I will be absolutely devastated if something happened to my ring and because of a faulty website and a rude consultant, I am not covered.