Well done Caroline Nemakonde

After a very bad experience with one of your Discovery consultants at the call centre on Friday the 4 June 2021, I sent a complaint to my broker. He then phoned the call centre and Caroline Nemakonde answered the call. On his request she contacted me and went out of her way to assist my daughter who was stranded with a broken car on the N2. She made numerous phone calls to me and my daughter to give us feedback. Our last conversation was after 18:00 on Friday evening. I thanked her and asked her why she is working so late. Her reply was that she always make sure her customer is sorted before leaving from home. Thank you Caroline my daughters car is safely home and well as my daughter.