Weeks of false statements and shocking treatment

On Wednesday 25 May 2022 I was involved in a car accident when someone ran the traffic light and his bakkie collided with my Renaullt Sandero, Shortly after, Discovery deemed the car a write-off without telling me, and it disappeared from the local panel beaters without my consent. Long and extremely unsettlling story short there has been no resolution to the outstanding payment. There has only been a shocking litany of false statements, ongoing over the weeks. There has been no payment, no explanation (besides "the settlement letter has expired", and there have been four of those), and no customer feedback (unless agression and laugher are deemed customer service from the agents at Discovery Insure Special Claims). Shocked, saddened and worried for a company which I previously held in high regard. If I could rate less than a star I would. I am in the process of terminating my Discovery medical aid, Vitality, policies, bank account and credit card. Today I was forwarded a frame grab in an email, no explanation, with: " Rejected" stamped over "Payment Approved". No thanks to these people who I have interacted with over the weeks, you should be ashamed: Collen, Natasja. Tshikalanga, Lesego, Lolonga, Yolande, Aubrey, Tshepo, Maureen and the other people whose names I didn't take in the first week as I believed what I was told - that the claim had been approved and would be paid. As unhelful though disinterest, my own Discovery broker, who I won't name now, but certainly will if this is not resolved, she hasn't bothered to answer one email or return my calls.