We Called the Call Centre for help

We Called the Call Centre for help. It was my umpteen time that I called for help to activate the Vitality Drive Virtual Card. And today Venessa Maplou attended to my call what an pleasant surprise. Venessa Maplou was pleasant, professional, spoke with a clear voice and had the best telephone etiquette that we have ever experienced. She listened to our requests and promptly gave us a indication what the problem might be and that she will try to assist us with resolving the issue. Please and thank you where words that she used often. It felt like we where talking to a long lost family member. When asked Venessa Maplou indicated that she only started to work at Discovery Insure in February 2026 which baffled us as it seems to us she has been doing it for years already. Venessa Maplou - Thank you For being professional, helpful, and above all friendly we could hear the smile in your voice, your willingness to assist and a overflowing joy for life many blessings Jaco and Lynette Steenberg