AJ
Abdul J

1 reviews | Active since Jan 2015

04 Dec 2018, 16:57

Water runs wild ....

Dear Discovery,

Each every single month, for the past 6 years my debit goes off my account promptly and without any hassle. I'm also a holder of a discovery medical and car insurance, not that this matters to you. I have claimed to have my shower fixed, 3 weeks ago. Yes, that long without being able to shower at home, having to ask friends to lend a helping hand, showering at the gym, which I'm not a fan of, even showering at work. This is not a threat to cancel my insurance with a company only fixed on the numbers it can bring, this is merely another reminder coupled with the many calls and e-mails, most of them unanswered, that whenever you're ready, please fix my shower. Water restrictions doesn't prohibit you from doing so ....running water!

0
Replies (1)
Discovery Insure
Discovery Insure's reply05 Dec 2018, 10:40
Official
Good day Abdul 

Thank you for raising your concerns. 

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further. 

We have recognized the matter and have taken it up with the relevant team. 

A resolution is being sought and direct feedback will be provided to you.

Regards 
Discovery Insure