Water leak claim

I reported a water leak on 8 Dec at 8:00 am It was only sorted the following day after a huge struggle , Remember we didn’t have water in the house Their plumber removed paving bricks and never put them back A month later on 8 Jan same leak, same position, Plumber came after sending reminders only on the 9 Jan . Even today paving bricks are not sorted after sending reminders Bad service of high note