JW
John W
1 reviews | Active since Dec 2016
04 Jul 2025, 13:51
Watch the small print
Dont be fooled by Discovery. They hide things in their policy and don't disclose things. They don't tell you, you can't have more than 2 water related claims in a year and they also have a R50000 limit on water claims. I had a geyser replaced then got 3 water leaks in a month. Only one was paid due to their limit of 2 water related claims, so I was under the claims limit but can't claim. Thinking twice about this as where else have they hidden limitations in their Policy
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Replies (2)
Discovery Insure's replyOfficial
04 Jul 2025, 13:57Good day John,
We're really sorry to hear about your experience with Discovery. It sounds incredibly frustrating to deal with unexpected policy limitations, especially when you need support the most.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
We're really sorry to hear about your experience with Discovery. It sounds incredibly frustrating to deal with unexpected policy limitations, especially when you need support the most.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Discovery Insure's reply04 Jul 2025, 13:57
Official
Good day John,
We're really sorry to hear about your experience with Discovery. It sounds incredibly frustrating to deal with unexpected policy limitations, especially when you need support the most.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
We're really sorry to hear about your experience with Discovery. It sounds incredibly frustrating to deal with unexpected policy limitations, especially when you need support the most.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
JW
John W's updateReviewer Update
06 Jul 2025, 08:37Hi. Things have got even worse. The Accessor now says I only have 2 water related claims per year (again hidden somewhere). My issue with him is his interpretation is 2 claims in total while I have cover on two properties. In my mind its 2 per property. There is no way this is correct so if he is wrong, he needs to be retained.
JW
John W's update06 Jul 2025, 08:37
Reviewer Update
Hi. Things have got even worse. The Accessor now says I only have 2 water related claims per year (again hidden somewhere). My issue with him is his interpretation is 2 claims in total while I have cover on two properties. In my mind its 2 per property. There is no way this is correct so if he is wrong, he needs to be retained.