1 reviews | Active since Nov 2011
Watch out, big price increases coming
I have a lot of products with Discovery and assumed that Discovery would at least be honest with an existing customer and not be so ridiculous with adding additional items.
The only explanation for an insurance rate increase of 168% is that 2024 and the previous almost identical item was added in 2023.
When I asked to be contacted and have the increase explained better they decided it was better to waste a customer's time instead of being honest. on 2 separate phone calls I have been given the same information and both times I have asked for a team leader or someone who can give a proper explanation to contact me.
There is no good explanation for 168% rate increase but that is what Discovery Insurance is saying is required and instead of taking a reasonable look at my policy and claims (none) they would rather lose a customer.
The almost R10000 I spend with them a month is probably not going to be noticed when I leave but at this rate, I won't be the last and am not the first.
I am disgusted at their pure greed at a time when they are reporting healthy profits.
If you are a Discovery customer, do yourself a favour and get a quote anywhere else, the service will be the same and you will save yourself a lot of money.
As that is the only thing that matters to Discovery, let's ensure we all act accordingly.
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Please note that your statements above are not entirely accurate and my complaint is regarding the addition of an item that is almost the same as an existing item insured and yet is receiving a 168% insurance rate increase on the existing item without any clear indication as to the reason for extremely large disparity in pricing for my 1 insured item to the next.
I specifically requested that anybody who can explain the massive disparity contact me as when I make contact I am unable to get any explanation. Discovery did the same thing when I bought a cheaper car than the existing one, so there is a definite pattern.
My complaint is still valid and remains unanswered.
I have an additional item to add to my insurance and the rate is unexplainable high and I would just like a straightforward and honest explanation if one can't be provided then it means I need to change to an insurer that applies good logic and reason when determining pricing rates.
I have continued to try and use the discovery communication portals but the only way to get any response seems to be to make a complaint.
Please note that your statements above are not entirely accurate and my complaint is regarding the addition of an item that is almost the same as an existing item insured and yet is receiving a 168% insurance rate increase on the existing item without any clear indication as to the reason for extremely large disparity in pricing for my 1 insured item to the next.
I specifically requested that anybody who can explain the massive disparity contact me as when I make contact I am unable to get any explanation. Discovery did the same thing when I bought a cheaper car than the existing one, so there is a definite pattern.
My complaint is still valid and remains unanswered.
I have an additional item to add to my insurance and the rate is unexplainable high and I would just like a straightforward and honest explanation if one can't be provided then it means I need to change to an insurer that applies good logic and reason when determining pricing rates.
I have continued to try and use the discovery communication portals but the only way to get any response seems to be to make a complaint.