Was moving to Discovery a mistake?

I recently jumped ship from a very reputable Insurance Company who treated me with courtesy And efficiency for each of my queries.Recently I moved to Discovery Insure.(Policy number ***).I Am with Discovery for more than 4 months now.It has been a different experience up to this pointMy daughters cellphone is not registered with the vitality drive programme.for her vehicle that she is the regular driver for.I have obviously done the usual polite correspondences including submission of my daughter’s ID documents as requested .This query is now more than 4 months old but Discovery cannot resolve it.How is it possible that a progressive company cannot resolve a technical,administrative issue? In the meantime I am afraid that my daughter may not have direct and automatic communication with Discovery in the event of an accident ,besides being penalized for vitality drive points, as the tracking device is directly linked to Discovery providing an automated response in the event of an accident.This raises certain legal implications if my daughter is compromised by not being registered with themselves.