Warrenty issue resolved

I recently added the car extended warranty insurance product into my insurance. One of the benefits was a 50% discount (since I'm gold level) on my yearly service, if I used a Modus group service center. The explanation online was unclear as to how this was processed, did I pay in full and claim a refund, or did I pay 50% and Discovery the other 50%. I called and was passed from pillar to post, but after posting on the FB page a helpful gentleman called Theo Mokhine called me and explained the system and gave me his direct email address to send the claim to. I emailed the claim on Wednesday, and received my refund my Friday evening, then he called today to check everything was ok. Some other departments at Discovery could learn a lot from this gentleman! Thank you