1 reviews | Active since Dec 2011
Warning! DQ Stand-alone Tracker sends no signal for a MONTH and Discovery Insure hasn’t bothered to check if we are alive or dead or if the car is in a chop shop!
So my DQ Stand-alone tracker has not sent a signal since the 12th Oct 2021… more than a MONTH ago. NO message or check up from Discovery or the tracking company (c-track I think?). We could be DEAD IN A DITCH, car in a chop shop and Discovery Insure would not even realize until the payment bounced! In fact that would probably be the only time they gave ****!
I’m furious. Why am I paying for a tracking service designed to protect my life and my vehicle when nobody even bothers to check why the vehicle is sending no signal?!!
Discovery Insure, how can you honestly tell me that you would know if my vehicle was ******? If I was in trouble? If you needed to act? I cannot trust this device anymore! How can ANYONE trust this device? Pathetic and shameful!
I expect the fees I’ve already paid for the tracker refunded and technician to be sent out TO ME to change the device to an actual reputable tracking company.
A tracking company that might be interested in asking why the vehicle has been offline for a month… or maybe why the vehicle is now spending the night in a township instead of the garage of the registered overnight location?
If you honestly think that I’ll believe that your tracking partner will suddenly care and monitor if I just let you repair the device, then you must think very little of your clients. Please don’t suggest it, you’ll insult me, nobody is that stupid. I’d rather it be removed.
Looking forward to your response.
So my actual tracker is apparently working, it's still sending a signal to C-Track, and the Emergency services team are able to confirm and monitor my vehicle's previous/current location/s.
There is a fault with the unit that is resulting in the information not syncing with DQ Mapper or Discovery Insure.
This is why it appeared to me that the device was not working at all.
IMPORTANTLY Discovery Insure and C-Track WOULD INDEED KNOW if I were dead in a ditch, which makes me feel much better, and I appreciate the quick assistance I have had with booking a repair and the general level of service to resolve this, from Thami and Jolion.
In light of this information my original review now appears to be overly harsh.
But based on the information I originally had available, I don't think I could have interpreted it any other way.
The SMS check also did not work.
Either way there is a current fault with Discovery Insure's device that I've had to discover, report, and manage. A fault which should have been picked up by them long before I needed to do anything. Even if it is a lesser fault than I originally thought.
I'm finding that I'm being forced to seriously micro-manage Discovery Insure - I must have personally phoned them at least 10 times in the last 2-3 months to resolve issues.
Far more than any of my previous insurers.
So perhaps this review, while overly harsh, is overdue.
So my actual tracker is apparently working, it's still sending a signal to C-Track, and the Emergency services team are able to confirm and monitor my vehicle's previous/current location/s.
There is a fault with the unit that is resulting in the information not syncing with DQ Mapper or Discovery Insure.
This is why it appeared to me that the device was not working at all.
IMPORTANTLY Discovery Insure and C-Track WOULD INDEED KNOW if I were dead in a ditch, which makes me feel much better, and I appreciate the quick assistance I have had with booking a repair and the general level of service to resolve this, from Thami and Jolion.
In light of this information my original review now appears to be overly harsh.
But based on the information I originally had available, I don't think I could have interpreted it any other way.
The SMS check also did not work.
Either way there is a current fault with Discovery Insure's device that I've had to discover, report, and manage. A fault which should have been picked up by them long before I needed to do anything. Even if it is a lesser fault than I originally thought.
I'm finding that I'm being forced to seriously micro-manage Discovery Insure - I must have personally phoned them at least 10 times in the last 2-3 months to resolve issues.
Far more than any of my previous insurers.
So perhaps this review, while overly harsh, is overdue.