Warning against policies with Discovery Insure
The company has a shocking attitude to claims settlements. One of their insured clients caused extensive damage to my vehicle, whilst my vehicle was stationary with the engine switched of in a parking bay. I have had many promises of my claim through the third party being settled, but months later, all these promises have been broken and nothing has happened. Discovery Insure sell a premium priced product with unacceptable sub standard claim and service level.
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Replies (2)
Discovery Insure's replyOfficial
28 Feb 2019, 11:55Good day Eckart
Thank you for raising your concerns.
The matter has been taken up with the relevant management team.
A resolution is being sought and direct feedback will be given to you.
Apologies for the inconvenience caused.
Regards
Discovery Insure
Thank you for raising your concerns.
The matter has been taken up with the relevant management team.
A resolution is being sought and direct feedback will be given to you.
Apologies for the inconvenience caused.
Regards
Discovery Insure
Discovery Insure's reply28 Feb 2019, 11:55
Official
Good day Eckart
Thank you for raising your concerns.
The matter has been taken up with the relevant management team.
A resolution is being sought and direct feedback will be given to you.
Apologies for the inconvenience caused.
Regards
Discovery Insure
Thank you for raising your concerns.
The matter has been taken up with the relevant management team.
A resolution is being sought and direct feedback will be given to you.
Apologies for the inconvenience caused.
Regards
Discovery Insure
's updateReviewer Update
03 Mar 2019, 11:06Thank you very much, I was contacted immediately, and it seems that the issue is finally being addressed. So compliments to a resolution team that manages issues very well. Its a pity though that it takes a complaint posted on Hello Peter, before the matter is taken seriously by the firm.
's update03 Mar 2019, 11:06
Reviewer Update
Thank you very much, I was contacted immediately, and it seems that the issue is finally being addressed. So compliments to a resolution team that manages issues very well. Its a pity though that it takes a complaint posted on Hello Peter, before the matter is taken seriously by the firm.