FF
Fabian F

1 reviews | Active since May 2014

17 Apr 2016, 19:50

Warm your food on the braai stand

So I decided to move from my ever dedicated insurance, M&F where for years on end I never had any claim problems to Discovery Insure with my whole policy to Vitality, Medical Aid, short term and long term insurance and the unfortunate happens to me...A lightning strike on the 20/01/2016, Today is the 17th April 2016 and I still warm my food on the fire or stove...Took these fools 3 weeks to come out from the said date to 'Repair' a lightning struck microwave that worked for only 4 days, Since my complaint 2 weeks ago and numerous inconvenient visits to my house after replacing almost the whole microwaves parts they finally left with my microwave on Wednesday with a promise to return on Friday. My wife has since raged herself at me saying that a microwave costs only R1000.00 but these Boneheads are willing to pay a repairer how many thousands in call out and parts repair fees before they replace a much need daily necessity... I didn't even bother to report back that my stoves plates also failed to work after a few days because of the bad service. I would like Discovery Insure to keep the microwave, I work and will buy my wife a new stove and microwave THANK YOU!!!

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Replies (1)
Discovery Insure
Discovery Insure's reply18 Apr 2016, 11:48
Official
Hello Bruinou357,

We apologize for the inconvenience and disappointment that you experienced in dealing with us about your claim, we'd like to make things right.

We are following up, we'll be in contact before the end of today.

Regards
Thabani