Wall collapse , Discovery refuse the claim

Im a very angry customer at discovery insure claim number : ********** 951 Basically i am insured for household ,building etc But why do we get insurance for household or building? its because S*** happens right ? So Discovery insure turned down my claim for a wall that collapsed which i think its pretty unfair and discovery comes with the nonsense of we do not comply with the building rules and regulations ( they kind of expect customers to understand what it is which i think 100% of the time customers wont know that) so what was the point of having a insurance? The assessor THILO ZANTOW comes with a email being all technical about the building after my broker went to complain about this matter(even to the manager) they still declined the claim not even one cent they want to spit out . So the reason about the wall is too high or not following building regulation B******* is quite unfair and unacceptable . as i was mentioning, the assessor stated that the collapsing wall is higher than the building regulation (1.6M) hence not in the cover . However the height of the wall has NEVER BEEN MENTIONED IN THE QUOTATION , NOR THE PLAN SCHEDULE OR THE BENEFIT ANNEXURE.

Firstly , a wall of 2M is a common building practise by 90% of ALL THE HOUSES on the streets , it CAN NOT be justified as a "faulty design" ( Oh forgot to mention , thats also one reason discovery turned down the claim) by discovery when it is not substantially differ from other housed .

secondly , it has not included anywhere that the HEIGHT RESTRICTION MUST BE A LIMIT OF 1.6M ACCORDING TO THE BUILDING REGULATIONS. 1.6M wall limit statement comes out from nowhere , that means discovery is rejecting more than 90% of the same scenario in general .

thirdly , even if it does mention the regulation of 1.6m limitation (which it does not) a partial claim can still be settled for reconstruction part of the wall (of up to 1.6m)

i am very upset with discovery and how they treat their customers, not to the mention the whole attitude and the way they treat the situation.

Let me just ask discovery, why do i need insurance in the first place again ? you guys are pathetic , if thats the case i dont think i need building insurance with discovery then .

Angry customer