WAITING FOR A REFUND FOR MORE THAN 30 DAYS!!!

<p>I REMOVED MY PHONE FROM MY INSURANCE IN EARLY DECEMBER 2016, I NOTICED THAT I WAS STILL BEING CHARGED FOR THE ITEM AND CALLED IN TO LOG A QUERY THIS YEAR, I DEALT WITH MONIQUE WHO PROVIDED THE MOST EXCELLENT SERVICE EVER AND EVEN CONTACTED ME BACK, HOWEVER THE MONEY HAS NOT BEEN REFUNDED, IN ADDITION TO THE REFUND, THE NEXT DAY AFTER MY QUERY, I WAS DEBITED FOR THE ITEM , PLEASE REFUND WHAT IS DUE TO ME, INCLUDED THE ADDITIONAL DEBIT OF MORE THAN R100, PLEASE SORT THIS OUT SO I CAN CONVERT THIS REVIEW, AS I GENERALLY RECEIVE GOOD SERVICE.</p>