Waiting 2 months for Discovery to sort out my ***

I have had the worst experience with Discovery from day 1. I have put in a claim in the beginning of February. First they book my car in a place that is more than 50 km away from my place. Then after many email i have found no answer. Not even that claim phone number doesn't work. I had to phone in to get the claim moved to a closer to me. After that i recieved an email the are still work on it. Its been more that 2 months now and still Discovery haven't come back to me at all... If it takes 2 months to fix a bumper of my vehicle how terrible will the service be if at was a major repair. My claim number ***. I am very disappointed in there service. Rather pay the money out to me and i will get my car fixed on my own.