Vitalitydrive rewards

It is a sad day when I have to register an account here just for a service provider to take me seriously.<br> <br> My Vitalitydrive rewards stopped working in February 2015. In March 2015 I phoned the call centre to find out what was going on. I have logged two separate calls since then. I recognise this may be a small problem to you but I have waited very patiently for this to be resolved.<br> <br> The problem seems to have arisen when a settlement was paid and a car was removed from the policy. There has been a manual fix to the rewards done for March and April but no rewards were ever physically paid out. The root of the problem has not been found and the usual system driven rewards calculations that are supposed to happen on a monthly basis is not working.<br> <br> I feel very sorry for the call centre team who is diligently following up with the IT team and trying to escalate the problem to have it resolved. Guys - I have been very patient while your IT team tries to figure out what is going on... but 4 months is not acceptable.<br> <br> Find the problem and fix it. Back date the removal of the Vitalitydrive and pay me the rewards that I have rightfully earned on the policy.