Vitality insure device problematic

I signed up for Discovery car insurance in September. As I was new to discovery I did not know about the different devices that was available for tracking my driving profile. I was never explained or given any options. I was told to go to Tiger Wheel & Tyre to get the vitality drive sensor installed. In the first week already I noticed that I only receive 10 points each day, no matter how I drive. When I complained, I was told that it was smartphone settings. Even after going into Discovery, and getting a new device and all the settings changed on my phone, the sensor still did not work properly. The device later stopped working. Even if I am in the app, and it says “sensor connected” it sometimes still does not even record the driving. It gives me 0 points at the end of each day, even if it did record properly.

I complained again, and it was told that my smartphone is not compatible and that I need a different tracking device. Firstly, no-one ever told or asked me about my smartphone. It is also part of the compatible smartphone list I found afterwards. Now, Discovery wants me to pay an extra R121 per month, so that they can fix their mistake. This is not fair, as this possible errors were never communicated to me. It is not my fault that they did not give me a choice, and it’s also not my fault that their devices don’t work correctly.