1 reviews | Active since Feb 2012
Vitality drive weekly rewards
On the vitality drive weekly reward system the distance driven keeps on getting reset, and there no reason given and even when you have been driving with in the speed limit and not doing sharp breaking or sharp cornering. When an email is sent to the centre it takes * days, or longer to be answered, by then you will have lost out on the possible rewards (points). Their answer in the case of a speeding query is that the GPS is always correct and i have shown them that the GPS is totally wrong in how it tracks the persons route, and even though I know that in I was correct a lot of the times I never got the weekly plays on the board. Is this the way that they want to reward people for driving well? Get the GPS story sorted out and get the unit that is fitted to the car correctly calibrated (is it correctly calibrated?).
Thank you for raising your concerns.
We note that you raised this concern on the 15th Aug 2019 and were provided with comprehensive reasoning around the matter.
The Vitality Drive team have been prompted to recheck for any abnormalities on your profile since then.
A Goal reset occurs due to speed instances, harsh acceleration and so fourth.
The distance travelled is measured at the end of every trip and will contribute to your event-free 100 km.
You will receive communication around this matter as we are currently looking into it.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that you raised this concern on the 15th Aug 2019 and were provided with comprehensive reasoning around the matter.
The Vitality Drive team have been prompted to recheck for any abnormalities on your profile since then.
A Goal reset occurs due to speed instances, harsh acceleration and so fourth.
The distance travelled is measured at the end of every trip and will contribute to your event-free 100 km.
You will receive communication around this matter as we are currently looking into it.
Regards
Discovery Insure