1 reviews | Active since Apr 2017
Vitality Drive V3.0
On 27/06 I notified Discovery of an issue that I am having with Vitality Drive points not reflecting and not carrying over to my banking app. On 29/06 Discover emailed me and said that it was referred to the systems department and gave a turnaround of 72 working hours. I have followed in the meantime and each time I get told that they are busy working on the issues. On the 07/07 I finally received a written replay from Discovery and the email says " With the launch of Vitality Drive 3.0 we have identified a few bugs in the system that are affecting the daily points allocated to clients. Our developers are working on rectifying the issues; however, we do not have a set turnaround time. Please bear with us as we work with our Systems team to resolve the issues." I now phoned again and was told that they still do not have a turnaround time. I do not understand why they do not communicate properly to all clients if there is an issue. If the Vitality Drive 3.0 is not working correctly why still advertise and brag about a system? We as clients pay for the Vitality drive, is is not like Discovery is giving it to us for free.
I asked for a premium discount as I am not getting the benefits that I am paying for (by the way, the other quote obtained is R 800 cheaper)
This was Discovery's reply:
" Thank you for the opportunity to review the pricing on your Discovery Insure Plan. Our Risk Management has relooked at your total monthly premium cost; after an evaluation of the risk profile we cannot allocate premium discount at this stage. You are encouraged to increase your Vitality Drive engage in order to increase your cashbacks. We are committed to giving you good service and ensuring that you have complete peace of mind, that you have cover that best suits your needs. If you have any questions on your plan please email *** or call us on ***. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule. Kind regards Marvin Ngwenya Discovery Insure"
Now the issue is, the Vitality Drive does not work????????????
I asked for a premium discount as I am not getting the benefits that I am paying for (by the way, the other quote obtained is R 800 cheaper)
This was Discovery's reply:
" Thank you for the opportunity to review the pricing on your Discovery Insure Plan. Our Risk Management has relooked at your total monthly premium cost; after an evaluation of the risk profile we cannot allocate premium discount at this stage. You are encouraged to increase your Vitality Drive engage in order to increase your cashbacks. We are committed to giving you good service and ensuring that you have complete peace of mind, that you have cover that best suits your needs. If you have any questions on your plan please email *** or call us on ***. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule. Kind regards Marvin Ngwenya Discovery Insure"
Now the issue is, the Vitality Drive does not work????????????