CL
Charlie L
1 reviews | Active since Apr 2017
17 Jan 2019, 15:39
Vitality drive unfairness
I have the vitality drive sensor installed my car. When I left Jhb for the Eastern Cape in December my score was 350+. One thing about that side is that cellphone reception is not 100% reliable especially for data. So I was using my car not so often but I used it. Sometimes I'd have a reliable connection and my phone app syncs with the sensor in the car but most times this would not happen. When I returned back to Jhb last week I noticed that my score was a 7. I only understood later that I was being penalised for something I had no control over - a reliable data connection.
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Discovery Insure's replyOfficial
17 Jan 2019, 16:36Good day Siyasanga
Thank you for raising your concerns.
We picked up that you are in use of a Huawei device. As a result connectivity is likely to be a challenge.
Please be advised that the Huawei has been taken off our list of compatible devices due to a weak antenna that frequently loses a connection and an operating system that does not try to automatically re -establish a connection.
Kindly get in touch with our Vitality Drive team for additional assistance.
Regards
Discovery Insure
Thank you for raising your concerns.
We picked up that you are in use of a Huawei device. As a result connectivity is likely to be a challenge.
Please be advised that the Huawei has been taken off our list of compatible devices due to a weak antenna that frequently loses a connection and an operating system that does not try to automatically re -establish a connection.
Kindly get in touch with our Vitality Drive team for additional assistance.
Regards
Discovery Insure
Discovery Insure's reply17 Jan 2019, 16:36
Official
Good day Siyasanga
Thank you for raising your concerns.
We picked up that you are in use of a Huawei device. As a result connectivity is likely to be a challenge.
Please be advised that the Huawei has been taken off our list of compatible devices due to a weak antenna that frequently loses a connection and an operating system that does not try to automatically re -establish a connection.
Kindly get in touch with our Vitality Drive team for additional assistance.
Regards
Discovery Insure
Thank you for raising your concerns.
We picked up that you are in use of a Huawei device. As a result connectivity is likely to be a challenge.
Please be advised that the Huawei has been taken off our list of compatible devices due to a weak antenna that frequently loses a connection and an operating system that does not try to automatically re -establish a connection.
Kindly get in touch with our Vitality Drive team for additional assistance.
Regards
Discovery Insure