AS
Alita S

1 reviews | Active since Jan 2025

21 Jan 2025, 10:51

Vitality Drive Unfair Deductions

Do NOT join Discovery Insure and think you are going to earn lots of money back on Vitality Drive. They find ways to deduct point, and their ultimate favorite being 'Uncovered Trip'. Don't even bother phoning them to ask and tell you why the trip wasn't covered as you did NOT switch of the Bluetooth on you cell. Total waist of time and energy!

0
Replies (2)
Discovery Insure
Discovery Insure's reply21 Jan 2025, 11:05
Official
Good Day Alita, 
 
 That is concerning to hear, and we would like to apologize for the service and experience. 
 
  Our team will be in contact with you to discuss your concerns. 
 
 Regards
 Discovery Insure
AS
Alita S's update27 Jan 2025, 14:40
Reviewer Update
So.... Discovery Insure,

I am STILL waiting for 'your team' to contact me....?
Just another example of how bad your service is.
FYI: The random uncovered trip deduction of 30 daily point is going to prevent me from getting to gold AGAIN this month. Just like the 3 months prior as well. You are surely making an effort to prevent clients from receiving some cash back!!