1 reviews | Active since Jan 2010

01 Nov 2024, 09:23

Vitality Drive speed penalities inaccurate

Vitality Drive regularly incorrectly flags me for speeding. 6 times in the past 5 months. Your speed data is really bad! And when I point your errors the data is not fixed. I am tired of having to email you every time and prove that I am not speeding. How about we reverse the roles and everytime your system thinks I am speeding, one of your staff can manually check google maps for a speed limit signs to prove that I am speeding before you deduct points from me! This system of yours is meant to encourage and reward good driving. This is made pointless when you regularly penalise me even when I am driving well!

0
Replies (1)
Discovery Insure
Discovery Insure's reply01 Nov 2024, 09:25
Official
Good day Darren,

That is concerning to hear, and we would like to apologize for the service and experience. 
 
Our team will be in contact with you to discuss your concerns. 
 
Regards
Discovery Insure