Vitality Drive Sensor - Recording Trips but not reflecting points

I joined Discovery Insure with both my vehicles in the beginning of February 2022. After I received the "Vitality Drive Sensor", the app/ website shows "no-drive days" for each day, even if there are trips shown just below that. The points also do not reflect correctly on my regular Discovery app/ website. Please assist. I do not see the point in having Vitality Drive if it is of no use. I have already asked for help on the app and sent an email regarding this but still no response.