dD
dylan D

1 reviews | Active since Nov 2018

14 Nov 2018, 18:54

Vitality Drive ripping me off

Ok, so I am new to vitality drive, 2 weeks and been driving religiously to the speed limit and should have got perfect scores every day for the last two weeks.

However, after a couple of days DQ traker picked up I was "speeding" and obviously docked me points, the areas they picked up the "speeding " in are zoned 100km/h and 80km/h and not 60 as vitalty says. I informed them and Neo from Vitality contacted me and said it had been sorted (Nice guy initially )... it turns out the speeding areas i reported had not been corrected and i am still being docked points everyday in the same zones.

I am also now loosing my weekly rewards as well.

On top of all this, half my kilometers i drive dont get recorded either as phone is not present during the trip (even though it is there every single time).

Not a very happy customer at all, thinking of getting rid of discovery as a whole, medical aid for a family of 4, two house, contents insurance, car with a third property coming online next year lets see if somebody actually wants my business and sorts this out...not holding my breath. Discovery you have my details, email me or call me and get this sorted out asap please i will not be wasting my money and calling you again.

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Replies (1)
Discovery Insure
Discovery Insure's reply15 Nov 2018, 09:09
Official
Good day Dylan 

Thank you for raising your concerns. 

We are sorry that you feel you are being **********.  We have referred your query to our Vitality Drive specialist team for an investigation in to the matter and for a possible resolution.

Feedback will be given to you directly.

Regards 
Discovery Insure