Vitality Drive - prepare to work a second job

A warning about Discovery Insure Vitality Drive - be prepared to spend your time constantly chasing up the Insure team on issues in order to get what you deserve. Constant issues with payouts. This is definitely a service which you have to work for to get things out.

I had some issues in April which required me to move down to a lower coverage. I was assured that I would not lose my vitality drive status (diamond). After about a month and a half I resumed my cover and had been dropped to a silver status. I contact discovery immediately and they responded saying that it was my fault for reducing cover. I asked them to listen to my audio recording which had the discovery agent specifically say that I would not lose my status. These back and forth emails and phone calls lasted over 6 months. Eventually someone called me in November and said that they listened to my calls, they apologized and said they would ensure I was moved to diamond status. Now 2 and a half months after than and another 60 minutes of airtime and countless emails I had still not been moved. Eventually I was out on diamond, which lasted about 4 days and I was moved back to gold. So now again I am calling and emailing with no luck. Over 8 months of dealing with this complete incompetence. Do not let Discovery tell you they are better than the other insurance companies. It's just not true.

Now the problem is that the big pull for getting diamond status is the discounts on tyres and vehicle services. Because i was now on diamond I was not able to get new tyres or service my vehicle - the whole reason I work hard on driving well and working with the vitality drive system. The support incompetence was actually stopping me from performing necessary maintenance on my vehicle.

All of this time I had asked for a manager to call me or to talk to a supervisor about this issues. Not once did I get called.

This is only one of my issues. Other issues come from recognizing Eyegym completion, the terrible car sensor which often fails to connect to my phone, the shocking support only half reading emails and responding with incorrect information.