tR
tracey R
1 reviews | Active since Aug 2016
13 Mar 2024, 11:01
vitality drive points
what a very unpleasant experience with discovery.
I wanted to find out above my vitality drive points to use for tyres. The amount of time i spent on the phone with my own airtime is frustrating
spoke to 4 different people and had to tell me story each time . no consideration for the fact that i am on the phone to get help for my car that is at
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Replies (4)tR
tracey R's updateReviewer Update
13 Mar 2024, 11:09The response from Discovery - generic and automated....to make it look as it they have resolved the issue....this is the service from hell
iscovery Insure’s reply13 Mar 2024 at 11:04The business has rep**** privately, and only tracey R can view this message. Why do businesses and reviewers write private replies?
iscovery Insure’s reply13 Mar 2024 at 11:04The business has rep**** privately, and only tracey R can view this message. Why do businesses and reviewers write private replies?
tR
tracey R's update13 Mar 2024, 11:09
Reviewer Update
The response from Discovery - generic and automated....to make it look as it they have resolved the issue....this is the service from hell
iscovery Insure’s reply13 Mar 2024 at 11:04The business has rep**** privately, and only tracey R can view this message. Why do businesses and reviewers write private replies?
iscovery Insure’s reply13 Mar 2024 at 11:04The business has rep**** privately, and only tracey R can view this message. Why do businesses and reviewers write private replies?
tR
tracey R's updateReviewer Update
13 Mar 2024, 12:24Answere your phones timeously. Care enough about your customers because we pay a lot of money for insurance that do not deliver on service.
I now need to get my vehicle from Tiger wheel , left it there at 7h30am because I wanted and need new tyres. It is 12h23 . That is the urgency with Discovery.
The frustration of having to deal with unsympathetic service providers is painful. This has just ruined my whole day. It is actually devastating....mxm
I now need to get my vehicle from Tiger wheel , left it there at 7h30am because I wanted and need new tyres. It is 12h23 . That is the urgency with Discovery.
The frustration of having to deal with unsympathetic service providers is painful. This has just ruined my whole day. It is actually devastating....mxm
tR
tracey R's update13 Mar 2024, 12:24
Reviewer Update
Answere your phones timeously. Care enough about your customers because we pay a lot of money for insurance that do not deliver on service.
I now need to get my vehicle from Tiger wheel , left it there at 7h30am because I wanted and need new tyres. It is 12h23 . That is the urgency with Discovery.
The frustration of having to deal with unsympathetic service providers is painful. This has just ruined my whole day. It is actually devastating....mxm
I now need to get my vehicle from Tiger wheel , left it there at 7h30am because I wanted and need new tyres. It is 12h23 . That is the urgency with Discovery.
The frustration of having to deal with unsympathetic service providers is painful. This has just ruined my whole day. It is actually devastating....mxm
tR
tracey R's updateReviewer Update
14 Mar 2024, 06:00Thursday, 14th March and I have to decide what day to have. It always bothers me that service providers such as Discovery who takes a lot of our money provides so little service when in need. Yesterday, after several calls that I had to make from my own personal phone (another unnecessary cost that just frustrates me) I spoke to Sandile and when I asked why I was moved to bronze from silver he said it was because of my driving, possibly fast braking....i then checked this profile of mine and in February I had so many points deducted because of phone useage. I have raised this issue with Discovery before. I don't use my phone. There is no need. I can answer make calls and even send messages by using my handsfree car play. But big Corporates dont lie right.
I then had a call from a very helpful gentleman called Rhulani who after looking at my profile advised me that I need to do a 12 point check at Tiger wheel and Tyre and that THAT will move me to Silver. It is updated almost immediately he said. I did that , report was uploaded to Discovery portal so just imagine my confusion and utter frustration when someone else called at 15h21 to advise that yes that might be the case but I should have been told that it will only be changed in the new month.
So here I am , still no new tyres and either have to wait until the new month by which time the price of the tyres might be more or do it now and loose out on my efa which I work so hard towards saving so that it can be used when necessary.
I am disappointed i am frustrated and I do not wish to deal with this kind of service today.....these people should do a lot better
I then had a call from a very helpful gentleman called Rhulani who after looking at my profile advised me that I need to do a 12 point check at Tiger wheel and Tyre and that THAT will move me to Silver. It is updated almost immediately he said. I did that , report was uploaded to Discovery portal so just imagine my confusion and utter frustration when someone else called at 15h21 to advise that yes that might be the case but I should have been told that it will only be changed in the new month.
So here I am , still no new tyres and either have to wait until the new month by which time the price of the tyres might be more or do it now and loose out on my efa which I work so hard towards saving so that it can be used when necessary.
I am disappointed i am frustrated and I do not wish to deal with this kind of service today.....these people should do a lot better
tR
tracey R's update14 Mar 2024, 06:00
Reviewer Update
Thursday, 14th March and I have to decide what day to have. It always bothers me that service providers such as Discovery who takes a lot of our money provides so little service when in need. Yesterday, after several calls that I had to make from my own personal phone (another unnecessary cost that just frustrates me) I spoke to Sandile and when I asked why I was moved to bronze from silver he said it was because of my driving, possibly fast braking....i then checked this profile of mine and in February I had so many points deducted because of phone useage. I have raised this issue with Discovery before. I don't use my phone. There is no need. I can answer make calls and even send messages by using my handsfree car play. But big Corporates dont lie right.
I then had a call from a very helpful gentleman called Rhulani who after looking at my profile advised me that I need to do a 12 point check at Tiger wheel and Tyre and that THAT will move me to Silver. It is updated almost immediately he said. I did that , report was uploaded to Discovery portal so just imagine my confusion and utter frustration when someone else called at 15h21 to advise that yes that might be the case but I should have been told that it will only be changed in the new month.
So here I am , still no new tyres and either have to wait until the new month by which time the price of the tyres might be more or do it now and loose out on my efa which I work so hard towards saving so that it can be used when necessary.
I am disappointed i am frustrated and I do not wish to deal with this kind of service today.....these people should do a lot better
I then had a call from a very helpful gentleman called Rhulani who after looking at my profile advised me that I need to do a 12 point check at Tiger wheel and Tyre and that THAT will move me to Silver. It is updated almost immediately he said. I did that , report was uploaded to Discovery portal so just imagine my confusion and utter frustration when someone else called at 15h21 to advise that yes that might be the case but I should have been told that it will only be changed in the new month.
So here I am , still no new tyres and either have to wait until the new month by which time the price of the tyres might be more or do it now and loose out on my efa which I work so hard towards saving so that it can be used when necessary.
I am disappointed i am frustrated and I do not wish to deal with this kind of service today.....these people should do a lot better
Discovery Insure's replyOfficial
14 Mar 2024, 11:57Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Discovery Insure's reply14 Mar 2024, 11:57
Official
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.