Vitality drive not updating

My vitality drive points have not been recording on my banking app since Thursday 15 June. All it shows is pending with pink hourglasses next to each day, thereby not achieving my weekly drive goal last week and this week. I have called ***, i have emailed *** AND *** sending screenshots as and when requested, i have enough reference numbers to fill an A4 72page folio book AND YET THE ISSUE PERSISTS!!! Surely there is someone at discovery that can sort this out and correct my last 2 weeks driving goals OR IS THAT ASKING FOR TOO MUCH?