lB
lizette B

1 reviews | Active since Oct 2011

27 Aug 2019, 15:15

Vitality drive nonsense

I loaded my husbands bakkie with you , you guys offered me a good deal on my car, I said I would join the end of the month when I phoned to join as the consultant never phoned me back I got a way higher premium and without car hire, after being told” I don’t know what you talking about” by a sales manager I requested voice recordings and got told to go to the head office to retrieve them when I got there got told they can’t help me and sat in reception for over a hour till I got a call from Trevor (the only helpful person I’ve dealt with) to tell me I am correct he listened to the voice recordings. Myself and my husband are loaded for vitality drive, the app shows nothing about petrol put in or 5 point check at tiger wheel and tyre, I have spent R100s of rands on airtime phoning in to get told there is a fault will be sorted out, my app still shows zero my husband filled his bakkie 3 times I filled my car twice, was also told by consultant you will get money back between 10th-15th of each month, still waiting so after two weeks I cancelled my vitality drive as it’s a waste of money to now my premiums are higher and get told a pro rata deduction will be done, vitality drive eats data.this is only the ice tip of the issues!!!!! Get yourself organized and train your staff correctly

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Replies (1)
lB
lizette B's update28 Aug 2019, 16:42
Reviewer Update
Thank you Thami for a good turn around